Frequently Asked Questions
Do you have a store front?
In July 2020 we officially opened our home business. Appointments can be made to come and see us in person. Click here to learn about our location and business hours.
In July 2020 we officially opened our home business. Appointments can be made to come and see us in person. Click here to learn about our location and business hours.
How long will my order take?
Our current processing time to prepare orders for shipment is approximately 7 business days. However some orders can be ready sooner than that, if garments are in stock. Shipping length depends on your location and the method of shipment.
Our current processing time to prepare orders for shipment is approximately 7 business days. However some orders can be ready sooner than that, if garments are in stock. Shipping length depends on your location and the method of shipment.
Is local pick up available?
It sure is! If you're local to our Wilmot Township & Region of Waterloo areas you can select the local pick up option at check. Pick ups will then be available right from our home office located at 18 Lewis Street, New Hamburg. You'll see a local pick up option in the shipping section at check out and once your order is ready for pick up, you'll receive an email with pick up instructions. We also offer "porch pickups" as well.
This is a gift ... can you send a product directly to the recipient on my behalf?
Sure can! Fill out the recipient's information in the shipping section and if you'd like a note added, let us know in the special instructions section at check out!
Do you do custom orders?
Heck yeah! "Customs" are a big part of our business and we are open to listening to your ideas. With so many options to pick from, the best thing is to contact us and we'll discuss it further!